Principles for Success

There are 18 million public employees working in 80,000 government jurisdictions that range from rural counties to large cities to state and federal agencies. The process of redesigning government will likely differ from one community to another, depending on circumstances and needs.

But no matter how it is manifested, redesigning government must build on certain principles that have proven successful. These principles provide a general framework for streamlining government service delivery and ensuring that the public's needs are met in a timely and cost-effective manner.